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DNA Steelworks – Awnings & Carports

  • Unit 3, Leachwood Park, New Germany, Pinetown, 3610
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PRIVACY POLICY

Last Updated: 25 September 2026

DNA Steelworks respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how DNA Steelworks collects, uses, stores and protects personal information when you visit or use our website, https://dnasteelworks.co.za/, contact us, request a quotation, or otherwise interact with our services.

DNA Steelworks operates in South Africa and processes personal information in accordance with applicable South African privacy and data-protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT DNA STEELWORKS

DNA Steelworks is a South African steelwork company providing services including awnings, carports, shadeports, pergolas, louvered awnings and facade cladding.

Our business contact details are:

DNA Steelworks
Unit 3, Leachwood Park
New Germany
Pinetown
3610
South Africa

Email: info@dnasteelworks.co.za
Telephone: +27 78 132 6678

2. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us when you use our website, contact us or request a quotation.

This may include:

  • Full name

  • Email address

  • Telephone or mobile number

  • Physical address

  • Postal code

  • Property or installation address

  • Information about the services you are interested in

  • Details contained in enquiries or quotation requests

  • Any other information you voluntarily provide to us

We may also collect certain technical information automatically when you visit our website, such as:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Date and time of your visit

  • Referring website or page

  • General website usage information

Where technically necessary, this information may be collected through cookies, analytics tools or similar technologies.

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

  • Submit a quotation request through our website;

  • Complete an online form;

  • Contact us by email or telephone;

  • Contact us through WhatsApp or other communication channels;

  • Request information about our services;

  • Request a site assessment;

  • Communicate with us regarding an existing or potential project; or

  • Browse or interact with our website.

We only seek to collect information that is reasonably necessary for the relevant purpose.

4. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for legitimate business purposes, including to:

  • Respond to your enquiries;

  • Provide quotations;

  • Contact you regarding a quotation or enquiry;

  • Arrange site assessments;

  • Understand your project requirements;

  • Provide and manage our services;

  • Communicate with you regarding your project;

  • Arrange installations and related services;

  • Maintain business and customer records;

  • Improve our website and services;

  • Respond to customer requests or complaints;

  • Prevent fraud, misuse or unlawful activity;

  • Comply with applicable legal and regulatory requirements; and

  • Send relevant marketing communications where permitted by law and where appropriate consent has been obtained.

We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted or required by applicable law.

5. LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

DNA Steelworks will process personal information only where there is a lawful basis for doing so.

This may include where:

  • You have provided consent;

  • Processing is necessary to respond to your request or take steps at your request before entering into a contract;

  • Processing is necessary to perform a contract;

  • Processing is necessary to comply with a legal obligation;

  • Processing is necessary to protect a legitimate business interest; or

  • Processing is otherwise permitted by applicable law.

Where processing is based on consent, you may withdraw your consent, subject to any legal or contractual limitations.

6. SHARING OF PERSONAL INFORMATION

DNA Steelworks does not sell, rent or trade your personal information to third parties.

We may, where reasonably necessary, share personal information with trusted service providers or third parties who assist us in operating our business.

These may include providers involved in:

  • Website hosting;

  • Website maintenance;

  • Email communications;

  • Customer communication;

  • IT and technical support;

  • Website analytics;

  • Marketing services;

  • Project-related services; or

  • Other services necessary to operate our business.

Where appropriate, we take reasonable steps to ensure that third parties who process personal information on our behalf maintain appropriate confidentiality and security measures.

We may also disclose personal information where required or permitted by law, including where necessary to comply with a legal obligation, court order or lawful request from a competent authority.

7. WEBSITE FORMS AND QUOTATION REQUESTS

Our website provides visitors with the ability to request quotations and provide information relating to their requirements.

Information submitted through these forms may include your name, email address, telephone number and property or installation address.

We use this information to assess your enquiry, contact you, prepare quotations and provide our services.

Please do not submit sensitive or unnecessary personal information through website forms.

8. COOKIES

Our website may use cookies and similar technologies to improve website functionality, user experience and website performance.

Cookies are small text files that may be stored on your device when you visit a website.

Cookies may be used to:

  • Remember website preferences;

  • Improve website functionality;

  • Understand how visitors use the website;

  • Analyse website traffic and performance; and

  • Support website security and functionality.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

9. THIRD-PARTY SERVICES

Our website may use third-party services, plugins or technologies that process information as part of providing website functionality, analytics, communications or other services.

Third-party providers may have their own privacy policies governing how they process information.

DNA Steelworks takes reasonable steps to use reputable service providers and to ensure that personal information is handled appropriately.

Where you interact directly with a third-party service through our website, that third party’s own privacy policy may also apply.

10. DATA SECURITY

DNA Steelworks takes reasonable technical and organisational measures to protect personal information against:

  • Loss;

  • Misuse;

  • Unauthorised access;

  • Unauthorised disclosure;

  • Alteration; and

  • Destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

While we take reasonable measures to protect personal information, we cannot guarantee the absolute security of information transmitted to or stored by us.

11. RETENTION OF PERSONAL INFORMATION

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required by applicable law.

The length of time information is retained may depend on:

  • The nature of the information;

  • The purpose for which it was collected;

  • Whether there is an ongoing business relationship;

  • Legal or regulatory requirements; and

  • Legitimate business record-keeping requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

12. YOUR RIGHTS UNDER POPIA

Subject to applicable law, you may have the right to:

  • Request access to personal information that we hold about you;

  • Request correction or updating of inaccurate or incomplete information;

  • Request deletion of personal information where there is a lawful basis for doing so;

  • Object to certain processing of your personal information;

  • Withdraw consent where processing is based on consent;

  • Request information about how your personal information is being processed; and

  • Lodge a complaint regarding the processing of your personal information.

Requests relating to personal information should be submitted using the contact details provided below.

We may need to verify your identity before processing certain requests.

13. DIRECT MARKETING

Where permitted by applicable law, DNA Steelworks may contact customers or prospective customers regarding our products and services.

Where consent is required for direct electronic marketing, we will obtain the appropriate consent before sending such communications.

You may request that we stop sending marketing communications to you at any time.

14. CHILDREN’S PRIVACY

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian where such consent is required by law.

If you believe that a child has provided personal information to us without the appropriate consent, please contact us so that we can take appropriate steps.

15. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites or services.

DNA Steelworks is not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

16. CROSS-BORDER TRANSFERS

Where personal information is transferred to or accessed by a third party outside South Africa, DNA Steelworks will take reasonable steps to ensure that the transfer is conducted in accordance with applicable privacy laws and that appropriate safeguards are in place where required.

17. CHANGES TO THIS PRIVACY POLICY

DNA Steelworks may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legislation.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

18. CONTACT US

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your personal information is being handled, please contact us.

DNA Steelworks
Unit 3, Leachwood Park
New Germany
Pinetown
3610
South Africa

Email: info@dnasteelworks.co.za
Telephone: +27 78 132 6678

19. COMPLAINTS

If you believe that DNA Steelworks has not handled your personal information appropriately, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You may also have the right to lodge a complaint with the Information Regulator of South Africa in accordance with applicable law.

20. ACCEPTANCE OF THIS PRIVACY POLICY

By using the DNA Steelworks website, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected and processed as described above.

If you do not agree with this Privacy Policy, you should discontinue use of the website and avoid submitting personal information through the website.